Refund policy

REFUND POLICY

Returns

We do not accept returns of any pieces purchased from our online shop for any reason. However
in the extremely unlikely case the item is deemed faulty or damaged upon receipt, we will repair
or replace it as soon as we can. In such a case we will need photographs of the damage or fault
sent to us via email to vartratribe@gmail.com prior to shipping the item back to us.

Warranty

Any product ordered from our online shop is covered by our 3 month warranty, and we will
repair or replace any products with any obvious defects that are not due to normal wear and tear.
The first step in claiming your warranty is sending information identifying the exact product,
along with photographs of the fault to us at vartratribe@gmail.com and we proceed from there.

Refunds (if applicable)

Refunds are only applicable in a case of cancellation of your order prior to shipping. If you
change your mind about any or all items you have ordered from our shop before the order is
shipped to you, we will refund you the relevant amount. We usually ship all online orders within
1 – 5 business days, so you will need to notify us immediately in case you change your mind

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, PayPal,then contact
your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
vartratribe@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at vartratribe@gmail.com and send your item to: Sinisa Gavric
Krivovirska 31, Krivi Vir
19370 Boljevac, Serbia

Shipping
To return the defective or damaged product, you should mail your it to: Sinisa Gavric, Rospi
Cuprija 18, 11060 Belgrade, Serbia
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. You are also responsible for wrapping any products well to ensure they
arrive back at our studio without suffering any further damage during shipping.
We will send your exchanged or repaired product back to you via the same shipping method used
for your original order.
If you are shipping any item back to us that is not a single ring, you should consider using a
trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will
receive your returned item